Xivea (pronounced Zee-va) is your 24×7 AI Virtual Assistant, replacing outdated IVRs with a faster, more natural way to handle calls.
Easy to configure, Xivea understands real speech, answers common questions, sends texts with directions or links, and intelligently routes callers to the right internal destination, just like a trained receptionist.
Xivea answers calls the way a real receptionist would, by listening, understanding, and responding naturally. Callers simply speak, and Xivea takes care of the rest, providing answers, sending texts with helpful links or directions, and routing calls to the right destination without menus or frustration.
Xivea AI Virtual Assistant is easy to configure using a wizard-like interface inside ClearlyIP’s customer portal.
Built to handle real-world speech situations, Xivea adapts to the caller’s speech patterns at each turn, handling interruptions, changes of pace, and changes of subject fluidly.
Train Xivea to answer callers by defining frequently asked questions or uploading information about your organization, products or services, hours of operation, departments, and anything else you want included.
Xivea handles easy calls so your employees can focus on complex interactions that deliver the most value.
Xivea only uses the content you upload, nothing external or AI-generated beyond your control.
When Xivea transfers callers, the full conversation is considered when choosing a destination from a list of internal numbers you’ve configured.
Your calls won’t be used as training material by ClearlyIP for AI models, and you choose whether calls are transcribed or recorded.
You can configure Xivea to match your organization’s personality. Give your assistant an optional name, choose from over a dozen voice personalities, and customize the tone of responses using settings like “polite & professional,” “formal,” and more.
Xivea works natively with Clearly Cloud and FreePBX® (via the Clearly Trunking module), enabling transfers directly to the internal extensions you specify. Just describe which callers should be sent to each extension using natural language like “new patients looking to schedule an appointment”, etc.
Xivea’s AI voice engine is built for humans and adapts to each caller in real time. While some callers speak slowly, others speak rapidly, so Xivea will adjust its pace to ensure callers receive a reply without the unnatural delays found in other products. Interruptions are also no problem… Xivea reacts naturally, waiting for callers to speak before adapting to what was said and changing topics or continuing as a human would.
Xivea shares your address verbally and sends a text with directions or a map link.
Callers get accurate business hours instantly, no waiting or transfers.
Xivea answers basic questions and sends links to product pages via text.
Xivea provides the details and sends follow-up information via text.
Xivea answers common questions about invoices, payments, and account-related info or routes the call to the right team instantly.
Xivea listens, understands intent, and connects them to the right place, no guessing, no menus.
Callers simply say what they need, Xivea routes them correctly the first time.
Xivea answers, assists, and provides next steps when your team is unavailable.
During peak times, Xivea handles routine questions so staff can focus on priority calls.
Pricing is straightforward: a simple monthly fee per assistant, with calls billed at a per-minute rate only while connected to the assistant.
Xivea AI Virtual Assistants work within your Clearly Trunking plan, so everything flows smoothly, including transfers.
per month per assistant
per minute per call
per month per assistant
per minute per call
Retention for both Call Recording and SMS is configurable between 30 days and 1 year.
per gigabyte per month
per gigabyte per month
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