Status
Cloud Contact Center Solutions
Enhance Customer Experience
The XCast Cloud Contact Center Solutions are designed to improve customer interactions and streamline contact center operations. With features like intelligent routing, CRM integration, and real-time analytics, you can deliver exceptional service every time.
XCast Advantage
Handle Thousands of Calls/Second
We empower ITSPs to run a range of telecom services within a single, cloud-based pipeline. And XCast enables processing of prepaid and postpaid charges for voice or video calls anywhere on earth.
High Volume Switching
Integrating voicemail, videomail, faxes delivered via email and voicemail alerts via SMS into a single, web application.
Flat-Rate Pricing
Our partners get revenue from traffic exchange and wholesale trunking. We deliver Hosted IP PBX’s for business customers, and our carrier services deliver exceptional quality from the VoIP industry leader since its inception.
Carrier + Wholesale Features
For seamless, cost-effective, domestic and international calling, look to XCast! We’re. the global experts in conversational, hybrid and short duration traffic to optimize your quality, results and cost-efficiencies.
- Proprietary network architecture
- Processing thousands of calls/second (CPS)
- Run tens of thousands of simultaneous calls
- Tier 1 network reliability
- Competitive NPA/NXX and Flat-Rate pricing
- Compatible with G.711 and G.729 codecs
- Accurate, timely billing via FTP portal
- 24/7 network monitoring and technical support
- Personalized customer support
- Simple test and turn-up
- Toll-free and local origination
- DID’s for the US and Canada
- DID’s for more than 50 international destinations
- Conversational hybrid and short duration
- STIR/SHAKEN Compliant
