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With over 16 years of telecommunications and electronics expertise, Eduardo Abad, Product Manager at ClearlyIP, brings a deep understanding of the company’s offerings. His extensive background in VoIP, particularly with Asterisk-based systems, positions him to provide valuable insights into Clearly Cloud’s Call Panel—a powerful solution for modern business communications.
The Core of Clearly Cloud’s Call Panel
Abad describes the Clearly Cloud Call Panel as a transformative tool for businesses. “The Call Panel serves as a central hub for end users, streamlining the management of the features available to their extension on the Clearly Cloud system. It allows users to manage and route their calls, access their voicemail messages, call history, and contacts as well as control their presence and status, access unified communications resources such as audio and video conference rooms, and much more, all within a single, intuitive, visual web interface,” Abad explains.
Key Features and Functionalities
Unified Management Interface
A hallmark of the Call Panel is its unified management design. “Our goal is to simplify operations by offering a single interface for end users to make and receive calls, send and receive chat messages as well as SMS, configure automated call flows such as follow me and time conditions rules, and access their recorded calls and voicemail messages, including transcripts of them,” Abad highlights.
Live Queues Management and Statistics
The Call Panel’s live queue calls capabilities empower businesses to refine their communication strategies. “In the Queues section of the Call Panel Agents can manage their logins and pauses, while Managers can see the status of all agents as well as calls in the queue, they also get access to see important live statistics for each queue and agent” Abad notes.
Applications Across Industries
Remote Work
With the rise of remote work, Abad emphasizes the Call Panel’s value. “It ensures remote teams have consistent access to the same tools and functionalities as office-based staff, fostering collaboration and productivity at all times.”
Seamless Integration
Integrating the Call Panel with existing commercial CRM solutions and other external platforms, thanks to Clearly Cloud’s SPOKE integration tool, enhances business workflows. “A cohesive communication infrastructure enables better resources utilization and processes alignment,” he notes.
Future Outlook for Business Communications
As businesses demand more secure, adaptable communication tools, Clearly Cloud’s Call Panel continues to lead the way. Abad reflects, “Our focus is on refining scalability, security, and user experience. The Call Panel exemplifies ClearlyIP’s commitment to innovative telephony solutions.”
Actionable Takeaways
- Streamline Management: Leverage a unified interface to simplify unified communications operations.
- Scale Confidently: Expand your communication system and spread your workforce without disruptions.
- Integrate Seamlessly: Consolidate workflows and processes thanks to the existing integration tools.
About Eduardo Abad
Eduardo Abad, Product Manager at ClearlyIP, brings over 14 years of VoIP expertise, specializing in product development and system automations. He is passionate about delivering impactful solutions that redefine modern telecommunications. When not driving innovation at ClearlyIP, Abad enjoys playing sports and keeping up with technology trends.
