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APPLETON, WI, January 27, 2026 — Clearly IP Inc., a 14IP company and a leader in secure and innovative VoIP and PBX solutions, today announced Xivea™, a voice-native AI assistant engineered specifically for business telephony. Unlike AI systems adapted from chat or text interfaces, Xivea was designed from the ground up for live phone conversations, delivering fast, natural interactions inside real PBX environments.
As an AI virtual assistant, Xivea replaces outdated IVRs with natural conversation. It greets callers, answers frequently asked questions, provides approved business information, sends text messages with links or directions, and stays tightly on topic using customer-defined knowledge. When a caller transfer is needed, Xivea routes calls intelligently based on full conversational context rather than rigid keyword-based approaches.
“Human receptionists give callers a better experience than any IVR menu, but they can’t scale or operate continuously,” said Corey McFadden, Chief Product Officer at ClearlyIP. “Most AI voice products started as chat systems and were adapted for phone calls. Xivea was built for voice first. Low latency, natural turn-taking, and direct PBX integration aren’t add-ons; they’re foundational. That’s what allows Xivea to behave like a trained receptionist inside a real phone system.”
Designed for Natural Conversations
Xivea prioritizes speed and clarity to keep conversations flowing naturally. The platform supports interruption handling, speaker cadence awareness, and expressive, high-quality voices that adjust emphasis based on context, creating a more human caller experience without unpredictable behavior.
Intelligent Call Routing with Context
Rather than forcing callers through menu trees, Xivea evaluates the entire conversation to determine caller intent. Calls can be routed to departments, individuals, or external numbers, with contextual transcript summaries passed along to staff to improve first-call resolution and reduce repetition.
Built for PBX and Cloud Environments
Xivea integrates directly with ClearlyIP Trunking, ClearlyIP Cloud, and many on-prem PBX platforms. Administrators can configure call flows, transfer destinations, schedules, caller bypass logic, and DID routing through a centralized management portal, enabling fast deployment without redesigning existing phone systems.
Simple, Predictable Pricing
Xivea offers a straightforward pricing model with a flat monthly per-agent fee and usage-based minute pricing. Optional call recording and configurable retention settings allow organizations to scale deployments without long-term commitments. SMS services can integrate with existing campaign registry configurations already supported within ClearlyIP and 14IP systems.
About ClearlyIP
ClearlyIP, a 14IP company, is a global telecommunications provider delivering secure, scalable solutions for VoIP, cloud communications, and telecom infrastructure. Serving service providers, enterprises, and hospitality operators, ClearlyIP builds platforms designed for reliability, flexibility, and real-world use.
Following its merger with 14IP, ClearlyIP now offers expanded capabilities across AI voice services, cloud PBX, SIP trunking, hospitality communications, IP phones, gateways, and hybrid deployments. Operating across North America and Europe, the combined organization supports customers with modern platforms, predictable pricing, and deep technical expertise.
Learn more at www.clearlyip.com
Contact:
Preston McNair
Chief Marketing Officer
pmcnair@clearlyip.com
920.383.3100 x5007
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