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Factors that make conversation feel natural are engineered into every part of the Xivea system, including lightning-fast responsiveness, rich, emotive voices, professionally focused dialog, and the ability to handle interruptions and adapt to the caller’s speech patterns.
Xivea is also specifically built to exist within PBX environments and integrates tightly with Clearly Cloud, Clearly Trunking, and FreePBX systems. The goal is power and flexibility to serve callers: interactions unconstrained by primitive IVR menus, the ability to handle full-service interactions, and strong controls over what information is provided, with seamless transfers to people when needed.
Moving Beyond Traditional IVRs
Traditional IVRs force callers into predefined menu trees that rarely match how people naturally speak. Callers are asked to “press 1,” “press 2,” or repeat information multiple times before reaching the right destination. Xivea replaces that approach with a natural-language interface that lets callers simply explain what they need.
By listening to the full conversation, Xivea can answer frequently asked questions, provide approved information, and determine intent without forcing callers through menus. When a transfer is needed, it happens smoothly and intelligently, reducing call time and improving first-call resolution.
Designed to Stay on Topic
One of the biggest challenges with AI in customer-facing roles is unpredictability. Xivea was designed with a controlled scope, ensuring accurate, approved responses rather than broad or speculative answers. Organizations can define what Xivea knows, such as business hours, policies, schedules, or service information, so callers receive consistent, reliable answers.
This approach is especially important in industries such as education, healthcare, and enterprise environments, where accuracy and clarity matter. Xivea avoids “expansive” AI responses and transfers calls to staff when questions fall outside its defined knowledge base.
Built for Human Conversations
A satisfying voice interaction depends on speed and timing. Delays, awkward pauses, or missed interruptions immediately break trust with callers. Xivea is designed to prioritize low latency and conversational flow, as well as deliver lightning-fast responses that feel natural.
The platform supports interruption handling, speaker cadence awareness, and high-quality emotive voices that adjust emphasis based on context. These capabilities help conversations feel human without sacrificing predictability or control. The result is an AI receptionist that can sound professional, responsive, and approachable.
Intelligent Call Routing with Context
Xivea goes beyond basic call transfers by evaluating the entire conversation before routing a call. Instead of routing based on a single keyword or menu option, it considers intent, context, and the caller’s needs.
Calls can be transferred to departments, specific individuals, or even external numbers when appropriate. When a transfer occurs, contextual transcript information is sent with the call, which can give staff immediate insight into why the caller is reaching out. This reduces repetition for callers and helps teams respond more effectively.
Native PBX and Cloud Integration
Xivea was designed from the ground up to work within existing telephony workflows. Through integration with Clearly Cloud, Clearly Trunking, and FreePBX, administrators can deploy and manage Xivea using familiar tools and processes.
Configuration options include transfer destinations, schedules, caller bypass rules, and DID routing, all managed through a centralized portal. This tight integration allows organizations to adopt AI without redesigning their entire phone system or compromising reliability.
Simple, Predictable Pricing
Adopting new technology shouldn’t require complex contracts or hidden fees. Xivea uses a straightforward pricing model that includes a flat monthly per-agent fee combined with usage-based minute pricing. Optional features, such as call recording with configurable retention policies, provide flexibility without forcing long-term commitments.
This pricing approach makes Xivea accessible for organizations of all sizes and scalable as call volumes grow.
Built for Partners and Businesses
Xivea is being introduced first to ClearlyIP partners, ensuring they have early access, product insight, and positioning guidance before the public launch. For partners, Xivea represents a new way to reimagine the caller experience while staying aligned with proven PBX platforms.
For businesses, Xivea offers a practical entry point into AI-powered voice interactions, one that improves efficiency, reduces friction for callers, and enhances the overall customer experience.
An AI Receptionist Built for Business Voice
When deployed as an AI receptionist, Xivea manages calls the way a business phone system should. It greets callers naturally, answers common questions, routes calls with context, and hands off to staff when needed.By grounding AI in real telephony workflows, ClearlyIP delivers a voice assistant that adds value without disrupting how phone systems operate.
As voice communication continues to evolve, Xivea represents a clear step forward: AI designed to work the way businesses and callers expect.
