Status
It’s been an exciting and productive period for the Clearly Cloud PBX development team! We’ve been heavily focused on improving the underlying technology for our new Automatic Call Distribution (ACD) functionality and ensuring that our systems maintain “rock solid” reliability.
The team’s efforts have also yielded new features, significant user interface improvements, and crucial backend enhancements. We’re excited to share some of the most notable highlights with you now!
We’ve got plenty more coming on our roadmap. As always, please keep the feature requests and suggestions coming!
Notable Additions & Improvements
Improved ACD Queue Engine
We’ve built a new, more technically advanced platform to support ACD queues for Clearly Cloud. This represents a big step forward from the “off the shelf” queue systems used by most providers and will help us provide a better caller experience, beginning with more accurate queue position tracking, hold time estimation, and ring strategy control, as well as the flexibility to add more features. (More news coming soon!)
Call Panel Chat
We’ve added the ability to search within conversations.
Expanded Device Support
We now support GrandStream GRP26xx phones.
Branding & UI Updates
Several areas of the UI – including the login screen – have received styling updates to reflect the transition from ClearlyIP branding to 14IP branding.
Cross-PBX Routing
This feature allows you to connect with external telephony platforms via SIP trunking. Calls are routed via digit configurations, including filter and replacements when a number is dialed. (Assistance from 14IP support is required to enable this feature due to external trunk connectivity).
Other Improvements & Bug Fixes
- Clearly Anywhere Performance – We’ve drastically improved the first-load performance on Clearly Anywhere through multiple optimizations, and fixed the following issues: Number Rewrite Rules were not applying correctly, and the parking button in the Clearly Anywhere dialer wouldn’t show up if configured.
- User Management – The Users Import/Export tool has been upgraded to include all possible fields, making bulk management much easier. More information can be found under the Managing User section detailed in Clearly Cloud PBX KB.
- Call History – Call Detail Record (CDR) reports now include the final answered destination for better tracking and transparency.
- Voicemail Fixes – Voicemail greeting recording issues occurring on Safari and iOS devices have been successfully resolved./li>
- Call Panel Softphone – Resolved a potential bug that caused one-way audio for calls when using the softphone in the Call Panel. Additionally, the Call Panel now displays a helpful notification if microphone access is denied while trying to answer calls.
- Status Indicators – Call Panel and Clearly Anywhere user status display issues (specifically when a user re-registers while on an active call) have been corrected.
- Queue Reporting – Various routing and reporting anomalies have been addressed within the new ACD system to ensure wallboard stats and queue positions are always accurate.
Additional release notes and resources for Clearly Cloud can be found on kb.clearlyip.com.
